Shipping Policy

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item.

Shipping charges are calculated based on distance and order size, and will be conveyed to you after order confirmation. We work with multiple shipping providers to find the most cost-effective option for your location, ensuring minimal shipping charges. Payment for shipping can be made either upon delivery at your doorstep or before shipment, as per your preference.

Return Policy

DESERT TO MOUNTAINS does not accept returns. All sales are final. We encourage customers to carefully review product descriptions, specifications, and images before placing an order.

• Transit Time Domestically: In general, domestic shipments are in transit for 2 – 7 days
• Transit time Internationally: Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
• Change Of Delivery Address: Orders will be dispatched within a time of a week. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
• Change Of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
• Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
• Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon dispatch, customers will receive a tracking updates through Email/whatsapp/SMS, from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

GST: Goods and Service tax has already been applied to the price of goods.

Once we have received your confirmed order and payment, the order cannot be cancelled or refunded. We encourage customers to carefully review their order details before confirming the purchase.

• Email: contact@deserttomountains.com
• Phone: +91 81711 89456